We’ve had a great discussion pre-lunch at the Florida Church IT Roundtable today. Great to hear different perspectives on how best to serve church staffs with foundational technologies. Interesting also how staff culture impacts how staff adopt and leverage technologies, as well as the opposite of how technology platforms impact church staff culture in the areas of collaboration, sharing, planning, communication, and more generally fellowship.
BOTTOM LINE: IT Governance starts with relationships and is supported by good policy.
IT Governance is an area of practice that many CIOs in for-profit businesses struggle to get movement on. This may be because when pushed up against a deadline, most staff just want to get things done and forget the “arbitrary rules” they don’t understand the benefit of. In some ways, this is our American culture pushing us to conquer our enemy with whatever method is necessary so long as it isn’t illegal or immoral.
Recognizing that most ministries have no less pressure to perform than what is found in enterprises, I pondered if it is even practical to request staff to live within boundaries which are hard to define and harder to nicely, kindly enforce. After all, most executive staffs do not even understand the legal and security risk of not governing IT well. None the less, the world of IS is chaos without direction and management. Read the rest of this post... (341 words, estimated 1:22 mins reading time)
BOTTOM LINE: Get rid of old computers before they get rid of you.
A challenge I immediately saw upon beginning work at this church was that they were understaffed in the desktop and network support areas. They had two (count them) people supporting 90+ computers and 45+ checkin machines. We quickly hired a third person, but our helpdesk resolution average continued to push five business days. One of the things that exacerbates the lengthy resolution time is that 50+ user computers are over 4 years old. We immediately set out to get budget to replace between 33-45% of user computers in 2008 with Macs (more on that in a later post).
So as we have begun to take some computers out of circulation, we are getting more and more people interested in computers that for all intents and purposes should be burned in malicious ways. But, they know IS has them and come asking for computers to do this or that or the other. It is just plain hard to get rid of these computers since there is still a bit of life left in them. Read the rest of this post... (236 words, 1 image, estimated 57 secs reading time)